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Middle East BI upgrade & team enablement

BI Upgrade and Analytics on Oracle EBS for a Mobile Network Operator

A mobile network operator's BI environment upgraded and pointed at Oracle EBS financials and HR — with the operator's own team trained to run it from day one.

Client
Mobile network operator
Region
Middle East
Engagement
BI upgrade & team enablement
BI UPGRADE · SELF-SERVICE · 4 MILLION SUBSCRIBERS SOURCESUPGRADED BIOUTPUTPEOPLE Oracle EBS GSM network CDR data Self-service BI Finance KPIs HR dashboards Standard reports IT team trained Business users ROADMAP FOR THE ANALYTICS JOURNEY

4M

Subscribers

Self-service

Analytics for business users

Fewer

Outages with efficient recovery

Roadmap

For the analytics journey

Requirement

The challenge

  • Manual reporting of financials and human resources to management.
  • An old, legacy business-intelligence environment.
  • Support and maintenance issues due to the legacy environment.
  • A team not equipped to develop and distribute analytics.
  • Low adoption of new technologies by the business.
Solution

What we did

  • Upgraded the business-intelligence infrastructure, tools and solutions to support self-service.
  • Trained and enabled the IT team to support and manage the environment.
  • Developed standard KPIs, dashboards and reports on Oracle EBS Financials and Human Resources.
  • Trained the business users on self-service analytics.
Tools Oracle EBS

Outcomes

What changed for the client

  • A future-ready business-intelligence environment.
  • A clear roadmap for the analytics journey and how analytics can help the business achieve its targets.
  • Fewer or no outages, with efficient maintenance and recovery strategies.
  • A well-trained team that can handle future complex requirements.
  • Increased user adoption and analytics maturity.